Shipping Policy

This Shipping Policy applies to all orders placed through HANQUEELECTRIC’s official website (hanqueelectric.store) and is formulated in compliance with U.S. federal and state laws, as well as international shipping regulations. It clarifies the order processing, delivery scope, time limits, and related responsibilities to ensure transparent logistics services for users.

1. Order Processing Time

We process orders within 1-3 business days after the order is paid successfully. "Business days" refer to Monday to Friday, excluding U.S. federal holidays (e.g., New Year’s Day, Thanksgiving, Christmas) and our company’s official holidays. Order processing includes order verification, inventory confirmation, product packaging, and handover to the logistics carrier.
Note: For orders placed during peak shopping periods (e.g., Black Friday, Cyber Monday), processing time may be extended by 1-2 business days due to high order volume, and we will notify you via email in advance if this occurs.

2. Delivery Scope & Restrictions

Our delivery services are only available to the contiguous United States (U.S. Mainland). The following regions are excluded from delivery and we do not provide any logistics services to them:
  • U.S. non-contiguous states: Alaska, Hawaii;
  • U.S. territories: Puerto Rico, Guam, American Samoa, Northern Mariana Islands, U.S. Virgin Islands;
  • U.S. military bases at home and abroad;
  • All U.S. affiliated islands and remote offshore areas.
Orders with shipping addresses in the above excluded regions will be automatically canceled, and the full payment will be refunded to your original payment method within 3-5 business days.

3. Delivery Time & Potential Delays

For eligible U.S. Mainland addresses, the estimated delivery time is 15-20 calendar days from the date the order is handed over to the carrier. "Calendar days" include weekends but exclude force majeure or unexpected events that cause delays.
Delivery time may be extended due to the following circumstances, and we will make reasonable efforts to notify you of the delay and its cause:
  • Customs inspection: Random or targeted customs inspections by U.S. customs authorities may take 3-7 additional days;
  • Holidays: U.S. federal holidays, local regional holidays, or logistics carrier holiday schedules may cause delivery pauses;
  • Logistics disruptions: Flight delays, ground transportation congestion, natural disasters (e.g., snowstorms, hurricanes), or public health emergencies;
  • Address issues: Incomplete or unclear shipping addresses provided by you require additional verification, leading to delivery delays.

4. Shipping Fee Standards

Shipping fee standards are clearly defined based on your order amount and consistent with the logistics settings in the store backend. The specific provisions are as follows:
Shipping Type
Order Amount Range (USD)
Shipping Fee (USD)
Applicable Scope
Description
Standard Shipping
$0.00 - $179.99
$8.99
Contiguous U.S. Mainland
Covers ground shipping services; estimated delivery in 15-20 calendar days
Standard Shipping
Over $179.99
$0.00 (Free)
Contiguous U.S. Mainland
Free ground shipping for qualified orders; same delivery time as paid standard shipping
Expedited Shipping
No limit
$12.99
Contiguous U.S. Mainland
Priority shipping service; estimated delivery in 5-10 calendar days, not affected by order amount
Special note: The above shipping fees apply to standard-sized heater products. For oversized or overweight items additional shipping costs will be automatically calculated and displayed on the checkout page. Shipping fees do not include insurance; if you need cargo insurance, you can purchase it separately at an additional cost of $2.99 per order. Expedited shipping does not cover delivery delays caused by force majeure (e.g., natural disasters, customs inspections).

5. Logistics Tracking

Once your order is handed over to the logistics carrier, we will send a shipping confirmation email to your registered email address. The email contains a unique tracking number and a link to the official logistics query platform: https://www.17track.net/en.
You can track the real-time logistics status of your package by entering the tracking number on the above platform. If the tracking information is not updated within 3 business days after receiving the shipping confirmation email, please contact our customer service for assistance.

6. Customs Duties & Import Taxes

For orders delivered to the U.S. Mainland, any applicable customs duties, import taxes, or other related fees (collectively referred to as "Taxes") are the sole responsibility of the recipient (you).
Key notes on Taxes:
  • Payment timing: Taxes must be paid when the goods arrive at the destination (U.S. Mainland) and are required by the customs authorities;
  • Amount determination: The amount of Taxes varies depending on the U.S. federal and state tax laws, as well as the product category and declared value. We do not set or collect these fees;
  • Pre-purchase advice: We recommend that you consult the U.S. Customs and Border Protection (CBP) or local tax authorities in advance to understand the potential Tax obligations before placing an order;
  • Non-payment consequences: If you refuse to pay Taxes, the package may be detained, returned, or confiscated by customs, and we will not be liable for any losses incurred, nor will we provide refunds for the order.

7. Shipping-related Contact Information

For questions about order processing, delivery status, or shipping exceptions, please contact our customer service team:
  • Email: info@hanqueelectric.store (preferred, with order number and issue details included);
  • Phone: +1 (208) 379-5125.
Business Hours: Monday-Friday, 9AM–6PM PDT. We will respond to your inquiry within 24 business hours and assist in coordinating with the logistics carrier to resolve the issue.

8. Policy Updates

We may update this Shipping Policy due to changes in logistics costs, carrier cooperation terms, or U.S. laws and regulations. Material updates will be posted on this page, and the "Last Updated" date will be revised. Your continued use of our services after the update takes effect constitutes acceptance of the new policy.
Last Updated: December 11, 2025