Payment Policy

At HANQUEELECTRIC (hanqueelectric.store), we exclusively accept PayPal as the official payment method for all orders. This policy is formulated to ensure secure, transparent, and compliant transactions, aligning with Google’s merchant guidelines and PayPal’s global service terms. Below is a detailed overview of our payment-related rules to protect the rights and interests of both parties.

Accepted Payment Methods

We only support PayPal for transaction settlement, including two payment scenarios:

  • PayPal Account Payment: Customers with a PayPal account can complete payment by logging into their account and confirming the transaction.
  • Guest Checkout (if eligible): Qualified customers may use debit or credit cards for payment without creating a PayPal account, subject to PayPal’s risk assessment criteria (e.g., purchase history, location, and credit evaluation) .All payments must be settled in U.S. Dollars (USD), which is the default currency for our U.S.-oriented operations.

Transaction Security

  • Encryption Protection: All payment data is transmitted via PayPal’s advanced SSL encryption technology. We do not store any sensitive financial information (such as credit card details) on our website, ensuring data security throughout the transaction .
  • Buyer Protection Coverage: Eligible transactions are covered by PayPal’s Buyer Protection Program. Customers may receive reimbursement for the full purchase price plus original shipping costs if the item is not received or significantly differs from the description, subject to PayPal’s terms .
  • Compliance Commitment: We strictly adhere to anti-fraud and anti-money laundering regulations. All transactions must be based on legitimate purchases of our heating products, and we reserve the right to verify transaction authenticity when necessary.

Refund Process

  • Refund Eligibility: Refunds are processed in accordance with our 30-day return policy (for unused, unopened products in original packaging). Refunds will only be issued after we receive and inspect the returned item.
  • Refund Disbursement: Approved refunds will be credited to the original PayPal account within 3-5 business days. No additional fees will be deducted by HANQUEELECTRIC, but currency conversion fees  may apply per PayPal’s rules .
  • Dispute Resolution: For payment disputes, customers should first contact our customer service at info@hanqueelectric.store. If a resolution cannot be reached, disputes may be escalated to PayPal for mediation in accordance with its dispute handling process .

Exchange Rates & Fees

  • Currency Conversion: If your PayPal account uses a currency other than USD, PayPal will handle the conversion at a rate based on wholesale market conditions, plus a processing fee (3.5%-4.5% for most regions) .
  • No Additional Charges: We do not impose any hidden fees (e.g., transaction fees, processing fees) on payments. All applicable fees (such as PayPal’s transaction or conversion fees) are clearly stated by PayPal during checkout.
  • Withdrawal Fees: Any fees associated with withdrawing funds from your PayPal account are determined by PayPal and its service terms, not by HANQUEELECTRIC .

Payment Failure Handling

Common causes of payment failure and corresponding solutions:

  1. Insufficient Funds: Ensure your PayPal account or linked payment method has enough balance to cover the order amount.
  2. Incorrect Account Information: Verify that your PayPal account details, linked card information (e.g., expiration date, security code), and billing address are accurate .
  3. Network or System Issues: Retry payment after checking your internet connection. If the problem persists, confirm if PayPal or your bank is undergoing system maintenance .
  4. Security Restrictions: Payment may be declined due to PayPal’s security checks. Contact PayPal support to resolve account restrictions or verify the transaction .

    If payment failure persists, please contact our customer service with your order number and payment screenshot for assistance.

Compliance & Additional Notes

  • All transactions are governed by this policy, PayPal’s User Agreement, and applicable U.S. laws. By placing an order, you agree to comply with these terms .
  • We reserve the right to cancel orders due to unauthorized, fraudulent, or non-compliant payments.
  • For payment-related inquiries, contact our customer service (Monday-Friday, 9AM–6PM PDT) via info@hanqueelectric.store.

This payment policy is designed to ensure transparency and fairness. We may update it periodically to reflect changes in PayPal’s terms or regulatory requirements, with updates posted on this page.